Right of Return
Refund of the purchase price or exchange for another product are possible. In both cases, the amount returned or the replaced product refers exclusively to the product cost - shipping costs are excluded. The amount returned does not include the transport or return costs, but only the purchase value of the product. You can find the details under Right of withdrawal & sample withdrawal form
Return procedure:
It is necessary that the items are returned in their original packaging and with all accessories, without damage to the packaging, scratches or signs of use. The returned items must be in the same condition as when received, without damage or defects, except for hidden defects or those that have already been reported to us. If we have included a gift with the product, this must also be returned.
It is important to note that cosmetic products cannot be returned. This is because, on the one hand, the shelf life of these products is calculated from the first opening of the packaging and, on the other hand, the contents can be altered by external attack, viruses can be transmitted, etc.
Only products returned in the same condition as delivered will be refunded in full. However, if the returned product is damaged or in a condition that reduces the value of the product, the merchant reserves the right to deduct part of the refunded amount.
If a customer wishes to exchange one product for another, the new product will be shipped as soon as possible, provided it is in stock.
We reserve the right to refuse to accept a return if the customer makes repeated returns and if the returned products are not in the appropriate condition or are cosmetic products that could be opened and modified by the customers.